Technology plays a huge part of our business lifestyle, which means when something goes wrong, it can be critical to get the device repaired as soon as possible.
At Trams, your deadlines are ours; our committed and technically skilled Help Desk will be on hand to deliver remote support. Through our Ticketing System we can monitor the timescale of raised faults, ensuring we keep to SLA’s and automatically escalate any unsolved issues to 2nd or 3rd level support staff.
We can also arrange collection of the device at your office, return once it's repaired. Meaning, your downtime is minimal.
Trams worked tirelessly and flexibly to support our constantly evolving requirements. Their calm and knowledgeable support resulted in a successful transition and very happy customers.”
IT and Operations Manager - Breakthrough Media
Support & Repair Portal
Customers wishing to book a hardware repair should use our online portal
This process generates a support ticket in our ERP system “Netsuite” that sends an auto-response to the client allowing you to track the progress of the ticket and allows you to provide any additional information or responses.
1.3kiMacs and MacBooks repaired
Apple Repair Centre
As an Apple Authorised Reseller and Service Provider for decades we have witnessed the positive impact Apple products have had on the commercial world. Should your Apple device encounter a technical problem we are fully qualified to deal with it. No matter the age of your existing equipment we will always endeavour to help service, repair or upgrade, to make sure you get the most out of your investment.
Our dedicated Configuration Centre is located in our central London warehouse, so we ensure a smooth and efficient transition from receipt to completion of goods.
Third Party Repairs
Our service team will take in faulty items from manufacturers including Dell, HP and Lenovo and manage the repair process with the manufacturer directly.
Trams operates a dedicated help desk, manned from Monday through to Friday 9.00am to 5.30 pm. Fully trained and certified staff are on hand to deal with all aspects of your IT need, escalating complex issues to 2nd or 3rd line Support.